Refund policy

Return & Refund Policy
At Lisa Kon, we strive to provide high-quality professional products. Please review our return policy below:
Returns (Non-Defective Items)
We accept returns within 14 days of delivery for unused and unopened items in their original packaging.
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
A restocking fee of up to 15% may apply.
Non-Returnable Items
Due to hygiene and professional use standards, the following items are non-returnable:
Opened or used products
Gel products, liquids, and nail coatings once opened
Items marked as final sale
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will replace the item or issue a full refund
Return shipping (if required) will be covered by us
Refunds
Refunds are issued after the returned item is received and inspected.
Please allow 5–7 business days for processing
Refunds will be issued to the original payment method
Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.
Store Credit
In some cases, we may offer store credit or discounts as a courtesy solution.
Return Address & Instructions
To initiate a return, please contact us at: lisakonnails@gmail.com phone: +13136130452